🛒 How do I place my order?
Ordering with us is simple, just follow these steps 🙂
1. Find something you love
Browse through our collection and pick what feels like you.
Select your size (you can always check the size guide if needed).
2. Add to cart
Click on “Add to Cart” once you’ve made your choice.
3. Review your cart
Tap the cart icon (top right) to:
View your items, or
Click “Proceed to Checkout”
4. Log in or continue
Sign in to your WYO account
or continue as a new user and create one.
5. Complete your order
Add your shipping details, choose your payment method,
and click “Complete Order.”
✅ How will I know my order is placed successfully?
Once your order is placed, we’ve got you covered every step of the way 🙂
Order confirmation
You’ll receive a confirmation SMS and email with your order details and order ID your official “it’s happening!” moment ✨
Shipping update
As soon as your order is on its way,
we’ll send you another SMS and email with tracking details.
📦 How will I receive my order?
We deliver your order straight to your doorstep, safely and smoothly 🙂
Delivery timelines
Metro cities: 2–5 business days
Rest of India: 5–10 business days (depending on your location)
We work with trusted delivery partners to make sure your order reaches you on time.
Safe packaging
Every order is carefully packed and fully sealed,
so it arrives just the way it should: perfect and ready to wear ✨
👀 Why is my order not showing?
Don’t worry, this can happen sometimes 🙂
It’s usually due to one of the following reasons:
A temporary technical issue
An incorrect or missing email ID used during checkout
An incorrect contact number for SMS updates
💛 What you can do
Just write to us at support@wyo.in with your details,
and we’ll help you track it down and fix it for you 🙂
💵 Can I place an order on Cash on Delivery (COD)?
Yes, you can choose Cash on Delivery while placing your order 🙂
A small additional charge of ₹40 applies to COD orders.
🔒 Is it safe to pay online using Net Banking, Debit Card, or Credit Card?
Yes, it’s completely safe 🙂
All online payments are processed through secure, encrypted connections —
so your details stay protected at every step.
💳 What other payment options are available?
You can also choose from quick and easy options like:
UPI (Google Pay, PhonePe, etc.)
Wallets
Fast, simple, and just a few taps away 🙂
💳 My payment failed, but money got deducted. What should I do?
We know this can feel stressful but don’t worry, this usually resolves on its own 💛
Step 1: Check your bank account
If your payment failed but the amount was deducted,
it’s typically automatically refunded by your bank within 10 business days.
Step 2: Still need help? We’ve got you
If the amount doesn’t reflect back,
just reach out to us at support@wyo.in with your details.
We’ll look into it and help sort things out for you 🙂
💵 Why am I not seeing the Cash on Delivery (COD) option?
If COD isn’t showing at checkout, it simply means it’s not available for your postal code right now 🙂
💛 What you can do instead
You can still complete your order using:
Debit Card
Credit Card
Net Banking
UPI / Wallets
Or, if possible, you can try placing the order
using an alternate address where COD is available.
🚚 Are there any additional shipping charges?
Good news, we offer FREE shipping on all prepaid orders 🙂
💛 A small note on COD orders
For Cash on Delivery (COD) orders, a nominal handling charge applies.
📦 How do I track my order?
Once your order is shipped, you’ll receive a tracking number in your email inbox 🙂
🔍 Track your order in real time
Just click on the tracking link provided in your email to see live updates on your delivery:
Track Order
❌ How do I cancel my order?
If you wish to cancel your order, just reach out to us at support@wyo.in with your order details 🙂
We’ll raise a request and help you with it as quickly as possible.
💛 A few things to know
If your order has not been dispatched yet, we can cancel it easily
If it has already been shipped, cancellation won’t be possible
For prepaid orders, eligible cancellations will be refunded to your original payment method
✏️ How do I modify my order?
Since we start processing orders quickly, modifications depend on the order status at that time.
But don’t worry, you can still reach out to us at support@wyo.in 🙂
📦 What if my delivery fails or my address has an issue?
Sometimes, orders may not be delivered due to incorrect or incomplete address details, or if our courier partner is unable to reach you 🙂
💛 What happens in such cases?
Our courier partner will attempt delivery as per their standard process
If the order is undelivered, it will be returned to us
Once we receive it back, we will reship it within 2 business days (for prepaid orders)
A new tracking number will be shared with you via email
💛 What if I need a different size or fit?
No stress, we’ve got you 🙂
We offer a 100% replacement guarantee for size or fitting issues.
You can request an exchange within 7 days of delivery by emailing us at support@wyo.in
with your order details.
🔁 How does the exchange process work?
We keep it smooth and hassle-free 🙂
Pickup or self-ship
We arrange a free doorstep pickup wherever serviceable.
If your pincode isn’t covered, you can self-ship the product to us.
Once we receive it
As soon as your return reaches us and passes a quick quality check,
we’ll ship your replacement at no extra cost 🚚
📦 What are the exchange eligibility rules?
Your exchange request will be accepted if:
✅ Basic conditions
Request is raised within 7 days of delivery
It’s the first exchange for that order
✅ Product condition
Item is unused & unwashed
All tags, labels, and packaging are intact
Product is not worn, damaged, or soiled
🚫 Which products are not eligible?
💸 Do you offer refunds?
Refunds are only issued in rare cases and subject to approval.
How to request a refund
Email us within 72 hours of delivery
Share your Order ID, issue details, and clear photos
Our team will review your request
If approved
Refund will be processed to your original payment method
For Cash on Delivery (COD) orders
Refunds are not available for COD orders.
You can instead choose:
Replacement, or
Exchange
📦 How do I self-ship the products if my pincode is not eligible for reverse pickup?
If reverse pickup isn’t available at your location, don’t worry you can still return your order easily through self-shipping.
Ship it to us
Send the package to the address shared by our support team.
Keep us updated
Once shipped, drop an email at support@wyo.in
with your tracking details so we can assist you further.
💸 What is the refund policy for sale orders?
If you return an order purchased during a sale, here’s how refunds work:
Refund amount
You’ll receive a refund of the amount you actually paid at the time of purchase.
Important to know
Refunds are not based on the current product price
Any price changes after your purchase won’t be considered
🎨 Do you take bulk orders or customize products?
Yes, we do and we love bringing your ideas to life 🙌
How to get started
Just email us at support@wyo.in
with:
Your order quantity
Design details / idea
Any specific requirements
What you get
Custom designs made just for you
Special pricing based on order quantity
🎁 Can you remove the price tag or invoice for gifting?
We totally get the gifting vibe 🎁 but here’s how it works:
Tags & invoice
All products are shipped with tags intact
The invoice cannot be removed
Why this matters
Tags and invoice are required in case the recipient needs to exchange or report an issue.
🌍 Do you deliver outside India?
Yes, we do ship internationally for prepaid orders only ✈️
Shipping details
Orders are shipped via Indian Speed Post
Shipping charges are added to your order total
Free shipping is not applicable on international orders
How to place an international order
Email us at support@wyo.in
with:
Product details (design name, size, gender)
Your complete address + zip code
We’ll share the total cost including shipping before you place the order.
Delivery timeline
Orders are dispatched within 1–3 business days
Delivery usually takes 10–12 business days, depending on your location